Due to continued growth, our client based in Shrewsbury has an exciting opportunity for a Customer Service Administrator to join their growing team. The role involves being a crucial point of contact for any enquiries from nationwide customers and reacting efficiently to their requirements.

Duties

• Monitor assignment of staff, patrol officers, check calls, booking on and off throughout the duty shift by means of time and attendance monitors, telephone and applications.
• Monitor all sites remotely from a security and safety perspective and take action where appropriate.
• When required record all incidents, advise and support, escalate where necessary per SOP’s
• Schedule all planned and reactive duties using the bespoke IT system
• Monitor and action alarm response requests
• Complete an effective handover of control room duties using the correct procedure ensuring all relevant persons particularly control room manager and operations manager, have access to the handover
• Monitoring of remote CCTV to react and alert necessary field operatives to attend incidents.

Experience

• Experience working in a helpdesk/control or call centre/customer advisor environment
• Strong administrative skills
• Able to work alone and part of a team
• Good IT skills

Desirable

• Previous experience of time and attendance systems
• Problem solving
• Logistics coordination experience

This fast-paced position would suit an individual who has previous experience with inbound customer services alongside an aptitude to adapt well to new challenges.

The well established and rapidly growing organisation offers excellent opportunities to progress and develop and has a particular emphasis on health and well-being for their staff – this includes benefits such as onsite gym, relaxation room, onsite bar, “chill-out area” with games consoles/TV, free fruit & refreshments, weekly health & well-being programs & incentives.

This is a temporary to permanent position offering a starting salary of £20,500 rising to £22,000 per annum after probation period. The position operates on a shift pattern working 6 on 3 off with a mixture of earlies and lates (0600-1400 or 1200-2000) – 37.5 hours per week. You must also be available to cover night shifts during holidays/sickness absence on occasion.

Other benefits include; free onsite parking, pension scheme and training & development scheme.

If you would like to apply for this exciting position which can provide further opportunities for progression, please send your CV to Rob.

*We aim to reply to all applications within 48 hours. By applying for this position you give your consent for us to keep your CV for up to 3 months. In the event that you have been unsuccessful for this position, we will retain your details should anything else suitable become available. Please request in writing should you not wish us to retain your details for this purpose. Your details will not be shared with any third party without your express permission.